Medivet Pontefract

- Recent feedback is largely positive, with repeated praise for friendly, helpful staff and a caring approach. - Owners also describe the clinic as having a warm, inviting environment. - Communication stands out as a recurring strength, with one reviewer specifically saying the vets explained everything clearly.

Medivet Pontefract is part of the Medivet group. The practice advertises access to around-the-clock emergency care through Medivet’s 24-hour centres, with a stated overnight emergency consultation fee of £130 for consultations between 7pm and 9am. It is also listed as a Veterinary Nurse Training facility. Recent feedback is mostly positive, with owners often praising the friendly atmosphere and clear communication from the clinical team.

Services

•Routine consultations and treatment planning: Reviews regularly mention vets taking time to explain what is happening and talking owners through treatment.
•Emergency care access (overnight): The practice advertises access to 24/7 emergency care through Medivet’s 24-hour centres.
•Veterinary Nurse Training facility: The clinic is listed as a training practice for veterinary nurses.
•General companion animal care: Recent reviews mention ongoing care for dogs and cats, including follow-up visits and longer-term care from the practice team.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One published fee is the £130 overnight emergency consultation for appointments between 7pm and 9am. Recent reviews are mostly focused on care rather than cost, although one reviewer felt emergency and follow-up charges were high.

People

No individual staff members are named, but reviews consistently describe the team as friendly, helpful, professional and caring, with vets noted for explaining treatment clearly.

Reviews

Google rating: 4.5/5 from 281 reviews.

•Recent feedback is largely positive, with repeated praise for friendly, helpful staff and a caring approach.
•Owners also describe the clinic as having a warm, inviting environment.
•Communication stands out as a recurring strength, with one reviewer specifically saying the vets explained everything clearly.
•One recent negative review describes a poor experience involving the wider Medivet emergency pathway, including concerns about attitude, delays in arranging medication, and cost.

Reviews for Medivet Pontefract

Note: Showing the 10 most recent Google reviews out of 281 we track in total. Recent reviews may not be representative of overall sentiment.

Michael Hobson

2 months ago

It is heart breaking to have to write this review but I think 2 chances is enough when it comes to pet health. This review covers both Pontefract and Rotherham branches. On Tuesday 10th March I had to rush my dog to the 24hr branch at Rotherham at midnight. On arrival I was greeted with a very negative attitude and basically told off for not calling first (Ok my fault I guess but I didn't know that was procedure, I just acted quickly to try and help my dog). The vet administered a steroid injection and told me to visit my local branch the next day. This service cost over £160. I then had an appointment at Pontefract the next day where I was told that antibiotics would be required. I was asked if I wanted to have swobs done before the antibiotics. I said I would let them know the following day and was told that I can call first thing in the morning and confirm the plan and collect my antibiotics. This visit cost another £60. I called the next morning at 9am and was told that as soon as a vet was available they would contact me to arrange the antibiotics. I called 5 times throughout the day only to be told the same message over and over. At 6pm I went to the Pontefract branch in person as I was desperate to get the medication for my dog. I was told again that there was nobody available to administer the medication. I called again at 11am on Thursday (now 2 days after the initial consultation) only to be told yet again that nobody was available however I could make an appointment to see the vet again that day!! As it stands, I have now visited the vet 3 times, called them on the phone 6 times and spent over £220 and I still have no medication for my dog. In October last year, we rushed our cat to the Rotherham branch as became very poorly very quickly. The Rotherham branch kept him in for 3 days running up a bill of over £4,000. When we asked if we could visit him we were absolutely appalled by his condition. We immediately instructed the vet to put him to sleep as his condition was punishing and inhumane. Our cat should have been put to sleep days earlier, instead they kept him alive in an incubator running up a massive bill. It breaks my heart to say this but Medivet do not care about our animals, it is my firm opinion that hey are solely a money making organisation and should be investigated by the proper authorities.

John Bielby

4 months ago

Great vet practice. Staff and vets are spot on. Plus my puggy loves it there !!

Lindsey Sleight

4 months ago

Angela Wright

4 months ago

Professional, caring staff. Have been with them for a few years and have always been happy with the care my cat has received.

tracey trickey

4 months ago

Brian Waites

5 months ago

Always happy,friendly and helpful staff. Easy parking and very caring.

Mary Jones

5 months ago

Janet

6 months ago

Excellent service and a warm and inviting environment Thank you

Debbie Riley

6 months ago

Brilliant vets, explained everything to me.definitely be back although not any time soon 💶 😂

Phil Hemsworth

6 months ago