Calder Vets Ltd

Calder Vets Ltd is part of a multi-clinic veterinary practice (the website describes 8 clinics) offering routine care alongside broader facilities such as ultrasound, dentistry, and a rehabilitation centre (including hydrotherapy, physiotherapy and laser treatment). The practice also states it provides a 24-hour emergency service and has a bereavement room.

From the latest reviews available to us, experiences are mixed: some owners describe “very good service”, while others report problems with front-desk communication and feeling dismissed during stressful appointments. Specific complaints include being refused guidance over the phone about whether to bring in an injured dog, and a cat appointment where the owner felt the vet was impatient and handled weighing in a way they found distressing.

Services

Services and facilities mentioned on the clinic website include

• •24-hour emergency service
• •Consultations and annual health checks
• •Vaccinations (including cat, dog and rabbit vaccinations)
• •Microchipping
• •Neutering, including laparoscopic spay
• •Dentistry, including cat, dog and rabbit dental care
• •Ultrasound
• •Parasite prevention and treatment (flea, worm and tick prevention)
• •Repeat prescriptions
• •Cryopen (for treating certain skin lesions)
• •Veterinary nurse clinics
• •Weight management and senior pet wellness clinics
• •Rehabilitation centre, including hydrotherapy, veterinary physiotherapy, and laser treatment
• •Bereavement room

The structured clinic data also lists the practice as a Veterinary Nurse Training facility.

People

No individual clinicians are named in the information provided.

What owners comment on most relates to communication and manner

• •Reception/front desk: one reviewer describes a phone call as abrupt and accusatory (they felt they were being treated as if they were seeking “free advice” when asking whether to bring an injured dog in).
• •Vet during an appointment: one reviewer reports the vet was “impatient and dismissive,” asked them to “make a video” of breathing problems, and that the weighing process felt rough/unsafe for their cat.

Reviews

Google rating: 4.5 stars from 45 reviews.

• •Conflicting experiences: one recent review calls the service “very good,” while multiple others describe upsetting interactions.
• •Front-desk communication issues: complaints about rude or dismissive tone on the phone and a firm refusal to offer any guidance when asked whether an injured dog should be brought in.
• •Feeling dismissed in an appointment: a cat owner reports not being listened to about breathing concerns and felt belittled when asked to record symptoms on video.
• •Handling concerns and trust: one reviewer describes the weighing process as distressing (including the scales being brought down onto a paw) and raises concerns about honesty around whether the vet was available to speak again.
• •Serious allegation: one reviewer claims a relative’s dog was “nearly killed” due to a wrong diagnosis (no further detail is provided in the review).